Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you are unhappy with an item for any reason, we will gladly accept unworn product in its original packaging for full refund within 30 days from the date you received it.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, head to our Returns Portal. and follow the steps to submit your request. Once your return is accepted, your shipping label and instructions will be provided right in the portal. Items sent back to us without first requesting a return through the portal will not be accepted.
Checkout+
Checkout+ is an optional add-on available at checkout that covers both your return shipping and your package while it's on its way to you.
- Free Return Shipping: If you need to return an item for an exchange, refund, or store credit, your return shipping label is covered.
- Package Protection: If your package is lost, stolen, or damaged in transit, you can submit a claim through our Claims Portal, and upon approval, receive a same-item replacement at no extra cost.
Checkout+ cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts. Coverage cannot be added to an order after it has been placed. If Checkout+ was not selected at checkout, you are responsible for the cost of return shipping.
Damages and issues
Please inspect your order upon reception. If the item is defective, damaged or if you receive the wrong item, submit a return through our Returns Portal right away and select the reason that matches your issue, so that we can evaluate it and make it right. CO Eyewear guarantees all of its products against manufacturer's defects for a period of 12 months from the date you received it. We will replace any defective or malfunctioning product at no charge to the customer. To file a warranty claim, start in our Warranty Portal and select the warranty option. This warranty does not cover normal wear and tear, including but not limited to: scratched lenses, accidental damage, loss or theft of product, or misuse.
Exceptions / Non-Refundable items
Certain types of items cannot be returned, like custom products (such as special orders, prescription or personalized items).
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
You can now submit an exchange directly through our Returns Portal, no need to place a separate order. Just choose the item you'd like to exchange and pick out your new one.
If you'd like your new item sooner, you can opt for an instant exchange. Instead of waiting for your return to be received and processed before your exchange ships, we'll send the new item out right away. To do this, we place a $1 hold on your card. If your original return isn't shipped back within 10 days, we'll charge you the full amount for the new item, and you'll be refunded once your original return has been received and processed.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Have a question we didn't cover? Reach out to us at info@coewear.com. For all returns, claims, and warranty claims, please start in our Returns/Claims/Warranties Portal.